Ticketmaster Help

If you don’t see the information you're looking for on our help page, visit the Bad Bunny Event Details site for up-to-date details on start times, ticket limits, and presales.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

Some of the presales available include the following:

• Ticketmaster Presale for PGE Narodowy with a ticket limit of 8. This presale starts on Thursday, 8 May 2025 at 12:00 p.m. CEST. You must have a Ticketmaster account to complete your transaction.

Accessible Tickets

To purchase accessible seats you need to fill in the contact form. The tickets for accessible seats are not available online.

Venues are solely responsible for establishing their own accessible ticket policies. Availability, type, and location of accessible tickets will vary by venue. Venues decide where their accessible tickets will be sold and may choose to sell these tickets themselves.

Accessing Your Mobile Tickets

You can access your ticket details from the Ticketmaster App. The Event Organizer will make the scannable ticket available closer to the day of your event. You’ll see your order but will not have access to the ticket barcode until that time.

Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or Selling Your Tickets

Transfer and resale are both available for event tickets. For step-by-step instructions, visit How do I transfer my tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

To purchase accessible seats you need to fill in the contact form. The tickets for accessible seats are not available online.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages

Kendrick Lamar is offering a VIP experience. Here’s what you can expect:

• KENDRICK LAMAR AND SZA EXCLUSIVE MERCH VIP PACKAGE

VIP Package items are subject to change by the Event Organizer.

Accessing your mobile tickets

You can view your ticket details on our website or in the app. The Event Organizer will make the scannable ticket available closer to the day of your event.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing your ticket in the app to avoid internet connectivity issues at the venue.

You can find the full list of events here.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presale

• Ticketmaster Presale begins on Thursday, 21 November at 09:00 AM.

You do not need a code to take part in the presale. 

Accessible Tickets

To purchase accessible seats you need to fill in the contact form. The tickets for accessible seats are not available online.

Venues are solely responsible for establishing their own accessible seating ticket policies. Availability and type of accessible seating tickets will vary by venue. Some venues sell all or a portion of their accessible seating tickets only through their box office and not through Ticketmaster.

VIP Packages 

Tate McRae is a offering VIP experience. Here’s what you can expect:

• TATE McRAE VIP SOUNDCHECK + Q&A VIP PACKAGE

VIP Package items are subject to change by the Event Organizer.

Accessing your mobile tickets

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both be available for event tickets 72 hours after general onsale. For step by step instructions, visit our FAQ How do I transfer my tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

To purchase accessible seats you need to fill in the contact form. The tickets for accessible seats are not available online.

VIP Packages and Event Extras

Imagine Dragons is offering VIP package options for this tour. These packages are listed as a separate event from the main concert tickets, so be sure to look for them under the main event when making your purchase.

Accessing your mobile tickets

You can view your ticket details on the Ticketmaster site or in the app.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend viewing your ticket in the app to avoid internet connectivity issues at the venue.

Transferring or selling your tickets

Transfer and resale will both be available for event tickets 72 hours after general onsale. For step by step instructions, visit our FAQ How to transfer your ticket to a different account? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.