In case of cancellation of event, please follow the instructions, which will be included in the e-mail sent to you. When we will receive your necessary documents, we will refund your money to the card/account which the order was paid. We will refund you for tickets amount without additional fees. 

When event is moved you can only return the ticket until the day of the event due to the terms of our Terms and Condition and Purchase Policy and receive a refund. 

If you wish to send the refund request when one of the above mentioned situations happen, please fill the refund form.