I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund? Please contact us using the helpdesk to discuss this further. Related articles I’m worried about Coronavirus COVID-19. Can I get a refund? What if my event is cancelled or postponed due to Coronavirus COVID-19? I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance? What is being done at venues to ensure prevention of Coronavirus COVID-19? When does the shipment of Collector Tickets take place?